What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?

What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?

• A. Human Capital
• B. Centers of Expertise
• C. Shared Services
• D. Authority

Answer: (A)

Human capital refers to the knowledge, education, training, skills, and expertise that employees bring to a firm. This collective capability is what drives productivity, performance, and innovation, and it can be expanded through hiring, learning, training, and experience. The other terms describe different concepts: centers of expertise are specialized groups within a firm; shared services are centralized delivery of administrative functions; authority relates to who has decision-making power. So the best fit for the description is human capital.

Human capital refers to the knowledge, education, training, skills, and expertise that employees bring to a firm. This collective capability is what drives productivity, performance, and innovation, and it can be expanded through hiring, learning, training, and experience. The other terms describe different concepts: centers of expertise are specialized groups within a firm; shared services are centralized delivery of administrative functions; authority relates to who has decision-making power. So the best fit for the description is human capital.